Shipping policy
SHIPPING POLICY
We work hard to get your order to you quickly and safely.
Processing Time
- Orders are typically processed and shipped within 2-3 business days
- Processing does not include weekends or holidays
Shipping Methods
We offer two shipping options at checkout:
Standard Shipping - Free
- Estimated delivery: 8-20 business days
- Tracking information provided via email
Express Shipping - $5.00
- Estimated delivery: 5-10 business days
- Tracking information provided via email
Please note: Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location and carrier delays.
Shipping Address
- We can only ship to addresses within the continental United States and select international locations
- We cannot ship to P.O. boxes, military addresses, or remote locations without prior approval
- Please ensure your shipping address is correct before checkout — we cannot redirect orders after they ship
International Shipping
We ship internationally to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can use this to monitor your delivery status.
Lost or Delayed Packages
If your package is lost or significantly delayed:
- Wait for the estimated delivery window to pass
- Contact us at shopcrestora@gmail.com with your order number and tracking info
- We'll investigate with the carrier and work toward a resolution
Delivery Delays
We're not responsible for delays caused by:
- Weather or natural disasters
- Carrier delays or service interruptions
- Incorrect address information provided by you
- Remote or hard-to-reach delivery locations
Questions?
Contact us at shopcrestora@gmail.com for shipping questions or concerns.